Refund & Cancellation Policy

We want ResumeCore Pro to genuinely work for you. This policy explains when refunds are available and how to cancel your subscription.

1. Our Refund Window

We offer a 3-day refund window on your first Pro payment if the service did not work as described AND you have used very little of your monthly allowance. To be eligible for a refund, ALL of the following must be true:

• The refund request is made within 3 days of your first Pro payment.
• You have used no more than 2 Resume Analyses in your Pro account.
• You have used no more than 3 JD Matches in your Pro account.
• There is a genuine issue with the service, such as: the Analyzer or JD Match failing to generate output, inability to access promised Pro features, or a technical fault on our side.

This usage cap exists because each AI request has a direct cost to us. We cannot refund payment for a service that has already been substantially consumed. Think of the 3-day window as a "did this actually work for me?" guarantee, not a free trial.

To request a refund, email us at hello@resumecore.in within 3 days of your first Pro payment, from the email associated with your account. Briefly describe the issue and we'll verify your usage and process the refund if eligible.

2. When Refunds Are Not Available

Refunds are not provided in the following situations:

• More than 3 days have passed since the payment.
• You have exceeded the usage caps listed in Section 1 (e.g. 3+ analyses, 4+ JD matches, or 3+ PDF downloads).
• You changed your mind or no longer need the service.
• The AI feedback or tailored output did not produce the job outcome you hoped for. ResumeCore is an advisory tool and does not guarantee interviews or offers.
• You did not use the service as much as you intended within the period.
• Renewal payments after your first month.
• Any second or subsequent Pro purchase — the refund window applies only to the very first time a user upgrades to Pro.

Substantial use of the service is treated as acceptance of the service. This reflects the fact that AI processing costs are incurred as you use it.

3. Always Refundable

Regardless of the 3-day window, we will always refund you in these situations:

• You were charged twice for the same period due to an error.
• You were charged after cancellation due to a system fault.
• An unauthorised transaction was made on your account (we may ask you to verify identity in such cases).

4. Cancellation

You can cancel your Pro plan at any time by emailing us at hello@resumecore.in. When you cancel:

• Your Pro access continues until the end of the current paid period.
• You will not be charged for any future period.
• Your account automatically moves to the Free tier once the paid period ends.

5. Refund Processing Time

Approved refunds are initiated within 3–5 business days. Depending on your bank or card provider, it may take an additional 5–10 business days for the amount to reflect in your account. Refunds are processed through Razorpay to your original payment method.

6. Contact Us